You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of Small Planet Disc Sports receiving the returned items, however in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the courier (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
For the moment we ship only to New Zealand addresses.
Most orders within New Zealand are shipped by either Post Haste, Fastways (residential, business and rural addresses) or New Zealand Post (PO. Box addresses).
We can ship to virtually any address in New Zealand for a fee of $7.50* for South Island residential addresses, $8.50* for North Island residential addresses and $12 for PO. Box (postal-only) addresses.
* Extra $6.50 for rural.
All South Island orders over $79.
All North Island orders over $89.
All PO. Box orders over $99.
Rural and PO. Box (postal-only) addresses:
All South Island orders over $79 will be shipped for $6.5 (instead of $14) or free for orders over $109.
All North Island orders over $89 will be shipped for $6.5 (instead of $15) or free for orders over $119.
All PO. Box orders over $99 will be shipped for $5.5 (instead of $16.50) or free for orders over $119.
We usually Ship in 1 to 2 Business Days and you should receive your items within 3-5 business day.